How do I care for my microfiber towels?
Keep your beach and bath towels looking as good as new with these essential care instructions!
For best results, stick to mildliquid detergent, cold water (after the first few washes it's ok to turn up the heat)and keep like colors together.When it comes time for drying, air drying using the attached hanging loop is ideal but if needed you can choose a low temperature setting on the tumble dryer.
The pouches are hand wash only and should not go in the washing machine.
Keep your ECCOSOPHY towels looking and performing their best for as long as possible. To do this, try to stay away from fabric softener - though it may not affect the towel after one use, repeated exposure can reduce absorbency.
Keep the towels away from bleach and do not iron.Additionally, wash a few times before using on Vinyl such boats or yachts!
How do I care for my parachute nylon beach blanket?
Your beach blanket is easy to wash and easy to dry!
For best results, stick to mild detergent, cold water and avoid the use of fabric softeners. You can add to a washing machine load with like colors.
But before adding it in make sure to secure the compression strap closed.
Air dry only - Do not bleach or iron.
How long does shipping take?
We strive to get your order processed and dispatched within 2 business days and aim to have it delivered to you within in 3-8 working days.
How much does shipping cost?
Shipping costs vary depending on your location.
FREE shipping is offered within Contiguous U.S. on all orders $50 plus.
Orders under $50 are charged a flat rate of $7.95.
Non Contiguous U.S. orders are billed a flat rate of $22. (Non Contiguous U.S. include Hawaii, Alaska and Armed Forces.)
Do you deliver to PO Boxes?
Yes we do! Proceed with checkout as normal.
Where can I find my tracking information?
Tracking details are emailed to you as soon as your order has dispatched.
Do you ship internationally?
Currently we only ship within the U.S. but we are working on expanding our shipping options globally.
How can I cancel my order?
We hear you, change of heart happens to us all! While our team works hard to make sure orders get shipped out ASAP, if your order has already been sent off we may not be able to cancel it. If you need a cancellation though feel free to shoot an email over to email@example.com with the order number and our customer service will do their best for you! Our return process is simple & stress-free so no worries there either.
Do you offer insurance for my order?
Yes! We've partnered with Route and you can find their service on our checkout page. Route will guarantee safe delivery of your packages by protecting them against loss, theft, or damage.
I'm buying a gift and don't want the recipient to see the price, is that possible?
For all your special gifting occasions, ECCOSOPHY is the perfect choice! Let us do the work for you – no pricing details are included on our packing slips so they won't know just how incredibly generous you were. Even better yet - we're working to bring gift messages into play too!
RETURNS AND EXCHANGES
How do I return my order?
Not satisfied with your product? Don’t sweat it! Reach out to us at firstname.lastname@example.org and let us know why so we can help make things right. We guarantee a full refund of your products as long as they are in original packaging. Once the return is processed you'll get an email confirming that everything has been taken care of!
I’d like to exchange an item, how can I do this?
When you shop with us, we want to make sure that what you choose is perfect. If not, no worries! Place a new order for the right color and size - then send your unwanted items back our way for a full refund on the product cost. We’re unable to provide free returns for unwanted items and incorrect selections so please choose carefully when shopping.
How long do I have to return an item?
We have a no questions asked 30 day return policy, so please get in touch if you'd like to send back an unwanted item for a refund.
Do you offer any discounts for first-time buyers?
Of course! We offer 15% off on your first order with us! All you need to is sign up for emails or texts by entering your information in our 15% off pop up window.
Can I use two discount codes at the same time?
Only one discount code or offer can be used at any given time per transaction.
Can I still get the discount on a special offer after it has expired?
Struggling to keep up with all our awesome offers? No worries! Our discounts typically run for a few days - but make sure you're on the list and following us across social media. That way, you'll never miss out again! Signing up is super easy (bottom of this page). Get ready to save big time
BULK ORDERS & WHOLESALE
I want to place a large order is there a bulk discount?
If you've got an upcoming event, competition or family occasion lined up and looking to place a large order then get ready for some serious savings! Use one of our exclusive discount codes and sweeten the deal.
10+ items, use code SHARE15 for 15% off your total order.
20+ items, use code SHARE20 for 20% off your total order.
50+ items, use code SHARE25 for 25% off your total order.
100+ items, use code SHARE30 for 30% off your total order.
250+ items, use code SHARE40 for 40% off your total order.
TESTING & GENERAL INFO
Do your products contain any harmful chemicals?
No. All our products are regularly tested for harmfulchemicals and have a certificate from STQ testing services. They are all Prop 65 compliant.
Where do you design your products and where are they made?
At ECCOSOPHY we don't just settle for beautiful designs, but strive to bring you the highest quality products around the world. Our headquarters in sunny Los Angeles California serves as a creative hub where our inspiration is brought to life on final prints. Thanks to extensive research done by our team and relationships with ethically compliant factories across China, we are able to deliver an unparalleled level of luxury at an unbeatable price!
What makes your towels better than others?
At ECCOSOPHY, we don’t settle for just any materials or practices. We source premium and sustainable materials to ensure our towels are built to last with dyes that lock in color so they won't fade over time. Every product is made ethically and finished off with a convenient hanging loop - because who wants the extra drying hassle? Let us help you live an eco-friendly lifestyle without compromising luxury!
I've tried other microfiber towels and I haven't been impressed. Are these towels as quick dry as you claim?
To say that other "quick dry" towels have been underwhelming would be a huge understatement. Not only are they scratchy and unpleasant on delicate skin, but when it comes to drying yourself off quickly? Forget about it! We're here to revolutionize the game with an entirely new experience in luxury toweling.
Treat yourself to a luxurious change from the norm with ECCOSOPHY towels! Our unique, ultra-soft fabric is totally different than you could imagine for quick-dry towels. Customers tell us all the time —they don't believe it until they try it and feel how soft and smooth these recycled materials are against their skin. Not only that, but our customers love that sand brushes right off them too! With this kind of quality wrapped up in one product, trust us when we say: Use an ECCOSOPHY towel...you will absolutely LOVE it!
What are the benefits of using post-consumer recycled plastic and how does it help the environment?
Recycling post-consumer plastic is one of the most powerful ways to improve our environment. Not only does it prevent tons of waste from filling up landfills and oceans, but it also lowers CO2 emissions, conserves energy and petroleum resources - plus creates job opportunities! Let’s take action today by reusing more plastic wherever we can!
How do I get in touch with your customer care team?
If you need to reach our Customer care team, please email email@example.com or click o the "chat with us button" on the bottom right hand corner of our website.
Give us as much information as possible and a member from our team will get back to you within 24 hours.
Please note, emails sent over the weekend and Holidays will be responded to in the order they were received, the next business day.
How can I get featured on your social media?
We love to see your shots! Simply tag us in your post on social media and use the hashtag #eccosophy so we can see your photos and stories.
I am an influencer, how can I collaborate with ECCOSOPHY?
Please get in touch with us via email at firstname.lastname@example.org for all collaboration enquiries.